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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
BIKE RELATEDORDERING (US)Distributors | Customer FAQsDECOY XUS UPDATE FAQDELIVERY (US)Distributors | New Partner FAQsPAYMENT (US)Affirm FINANCING (US)The All-New DecoyWARRANTY (US)SUSPENSION SETUP
For spare parts support, you can order from our Canadian partner or reach out to our US Customer Care team at service-usa@yt-industries.com. Spare parts sales are not available directly in the US right now, but we're working to make this a reality.
Right now, we're working hard to bring sales back to the US. We've made good progress and will update you as soon as possible.
Yes – once sales and shipping are available, you'll be able to order/preorder the full DECOY X CORE range.
Yes, Customer Care is available in the US. Our team is still small and backed up by our global team, but we're working hard to get back to every email as fast as we can.

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