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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
BIKE RELATEDORDERING (US)Distributors | Customer FAQsDECOY XDELIVERY (US)Distributors | New Partner FAQsPAYMENT (US)Affirm FINANCING (US)The All-New DecoyWARRANTY (US)SUSPENSION SETUP
In short, our E-MTB range rips. While they share a name, each member of our DECOY family is unique – choose the DECOY for its proven Bosch performance, the DECOY SN for its lightweight ride character, or the DECOY X for our most powerful E-MTB experience yet.

No, the DECOY X is only available as a complete build. We've dialed in the specs to ensure every component can handle the power of the AVINOX system, and will offer a range of ready-to-rip complete bikes at killer price points.

For maximum performance, choose a sag setting between 25-30%. Want to dial in your setup? Head to our suspension setup tool and unlock your ride's full potential.
The largest rear tire we recommend is the Maxxis Minion DHR II, 27.5" x 2.6" (approximately 722 mm diameter, with a tolerance of +/- 5 mm).
The DECOY X features a dedicated MX wheel setup, with a 29" front and 27.5" rear wheel for maximum maneuverability.
The new DECOY X fits most standard 500ml water bottles, like the custom YT Thirstmaster 2000 bottle and cage, available separately in our webshop.
800Wh is a lot of juice – the standard 4A charger gets you from 0-100% in 5hr 10min. The 12A fast charger cuts the wait, charging in just 2hr 25min, and is available exclusively on the Launch Edition
The DECOY X features a high-capacity 800Wh integrated battery for optimal performance and a sleek, clean look. A removable battery system would compromise ride quality and significantly increase the overall weight.
The integrated battery can still be removed by YT/AVINOX service partners for servicing/warranty.
AVINOX offer a range calculator on their website, which outlines approximate range across the four power modes.
The DECOY X offers a playful, balanced, and predictable ride across all sizes. We prioritized durable cable routing and quality integration – these elements are key to a better ride experience.
No, the new bike is an evolution of our original platform – these bikes use completely different integration, motor mounts and system architecture.
Yes, while our priority is always to have the bike returned to our own service team, any authorized AVINOX dealer can provide system support.
No, the new DECOY X is engineered around an MX wheel setup, striking an ideal balance between playfulness and confidence on demanding terrain.
When compared to our original DECOY, the DECOY Gen 2, SN, and X feature updated geometry, including a longer reach, higher stack, and shorter seat tube lengths. See the size chart on the product page for personalized sizing information.
The DECOY X frame is engineered for long-travel dropper posts. Max insertion depths vary by size: Size S – 285mm, M – 290mm, L – 310mm, XL – 325mm, and XXL – 340mm.
Yes, there's a connection available to fit compatible lights from AVINOX or Lupine. You can also use the USB-C port on the display as a power source for lights.
Watch this space – the full DECOY X CORE range lands Summer, 2026. Stay locked in to our newsletter and be the first to know.
Yes, even without the 4G chip, basic anti-theft functions are available, including password protection, Mobile Key, and a local alarm.

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