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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after, but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
BIKE RELATEDORDERING (US)Distributors | Customer FAQsDECOY XUS UPDATE FAQDELIVERY (US)Distributors | New Partner FAQsPAYMENT (US)Affirm FINANCING (US)The All-New DecoyWARRANTY (US)SUSPENSION SETUP

We accept the following payment methods:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Diners Club and Discover

  • Financing: Flexible payment options via Affirm

Bike shipping costs $125 within the US mainland; full details are provided at checkout.

An initial authorization for the full amount is processed when your order is placed. This authorization is replaced by the finalized charge once your order ships.


  • Backorders & Pre-Orders: Temporary holds for unshipped items drop off within 3–5 business days. You will not be charged until those items ship.

  • International orders: Authorization holds may take up to one billing cycle to clear from your statement, depending on your bank.

No, there are no hidden fees or extra charges for using a credit card.
If there’s a limit on your card, you can:

  • Contact your credit card provider to raise your spending limit, then place an order
  • Select a different payment method at checkout – we offer a range of different options, including Affirm financing.
Yes, financing is available through Affirm, with more details available on our webshop.

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