Payment Methods
Please select “Prepayment” during the “Payment Method” step and conclude your order.
You will receive our bank details and the order number on our sales confirmation e-mail.
Please transfer the entire amount to the specified account upon receipt of the sales confirmation specifying the order number.
You are responsible for paying any transfer costs and bank charges.
We will send your order as soon we have received payment in our account – provided the articles are available for shipment.
Processing fee:
for Swiss customers plus €4.50 excluding VAT
for Israeli customers plus €19.90 excluding VAT
In the Payment method order step, select "Credit card".
We accept the following credit cards:
- Visa
- MasterCard
You enter your card details in the check-out. Our website has state-of-the-art security server software with SSL encryption that protects your card data against eavesdropping and manipulation during transmission. The system checks whether the credit card participates in the 3-D security programs "Verified by Visa" or "Mastercard SecureCode". These security procedures have been developed specifically for these types of cards and check whether the legitimate cardholder and the legitimate online merchant actually participate in a transaction. If a credit card holder is registered with the 3-D Secure process using one of the registration methods, an additional query mask opens after entering the card data, which is linked to your bank and there, in addition, by entering the "Secure Code" (a password of your choice ) asks. The transaction is only carried out with the correct password. If your credit card is not registered for any of these procedures, payment will be made without further authentication.
You can select PayPal as another payment method. You will be automatically redirected to PayPal during the ordering process.
With payment via Paypal we combine an accelerated release for the production and delivery of your order.
If you don't have a PayPal account yet, you can open a PayPal account and then confirm the payment. After the payment confirmation you will be automatically redirected to our website.
Together with JobRad, we offer companies and employees the opportunity to obtain leased bikes. Since bicycles are treated like company cars for tax purposes, both sides drive more favorably with the JobRad concept.
You can select financing as one of the payment method options. After completing the ordering process, you will be automatically redirected to the website of our financing partner, Consors Finanz BNP Paribas. The effective annual interest rate is 4.9% in Germany and 5.9 % in Austria with terms available between 6 and 72 months. Please note that financing is currently only possible for customers in Germany and Austria.
This is how the financing option works:
Choose the "Financing" payment option at the end of the online ordering process, and you will be redirected to the website of our financing partner Consors Finanz BNP Paribas after the order has been placed. Here you will fill out your online financing application. The application will be checked immediately. In case of a positive decision, all you need to do next is to verify your identity - 1. directly online via a convenient video call, or 2. in the nearest post office via Postident; and then sign the credit agreement - 1. online via mTAN (SMS), or 2. by printing the credit agreement, signing it by hand and sending it in via post. After your credit agreement has been processed, confirmed and approved by us, we will deliver your order to you according to the scheduled delivery date.
Your order is reserved for you for 14 days after it has been placed. This provides ample time to secure the financing with Consors Finanz. However, if Consors does not confirm within these 14 days, we will unfortunately have to cancel the order.
The following employment/income requirements must be met:
- You are at least 18 years old
- The financing amount is between €250 and €15,000
- You are an employee and have been working for your current employer for at least 3 months
- Your employment is permanent for the next 12 months / or you are a pensioner with a permanent pension / or you have been self-employed for at least twelve months
- You have a regular net income of at least €650
- You do not have a negative Schufa (Germany credit rating) entry
Further information
https://www.consorsfinanz.de/karte-kredite/finanzierung-handel-oder-online-shop
With company bike leasing, the employer leases a bicycle or e-bike and gives it to the employee to use. The leasing payments are paid from the employee’s gross salary. This reduces the taxable salary of the employee. Therefore, employees can save up to 40% on the purchase cost of a new bicycle. Employers strengthen employee loyalty in their company and promote sustainable, healthy mobility. The Bikeleasing-Service is the interface between employers, employees, the leasing bank and YT Industries.
delivery time
You can look up the expected availability of the bike, directly on the products page. This planned shipping date can be found also in the order confirmation of your order. You will receive a notification via E-Mail that includes the tracking information, as soon as we sent your bike. The shipment status can be checked usually two hours after the shipping label was created.
DELIVERY
Shipping of bikes within the EU takes up to 12 working days.
Shipping to islands can take up to 14 working days. Small parts can usually be delivered faster.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
Our bikes are 95% assembled but are 100% set up for you. All you have to do is adjust the handlebars and derailleurs, put the wheels and pedals on, set-up your suspension according to your needs, and off you go! It's that easy!
If you should have any questions about the setting, please contact our customer service at +49 (0) 9191 7363050 or via the contact form.
Click & Collect is also possible at the YT headquarters in Hausen!
As soon as your bike is assembled and ready for shipping, it will be declared to customs for export inspection. As soon as the inspection is completed, your bike will be handed over to the forwarding company.
Deliveries for Switzerland and other non-EU countries can take up to two weeks.
As soon as your bike clears customs, the forwarding company will contact you to arrange for payment of fees and final delivery.
As soon as your shipment has been handed over to our shipping service provider, you will receive the tracking number by email so that you can track your package accordingly.
In case you need to return a bike or a component to us, please contact Customer Care team to organize the next steps. Please make sure you pack the bike properly to avoid any transport damage. The frame, brake rotors, derailleur and cassette must all be adequately protected.
We ship within the EU, USA, CANADA and UK as well as to Norway and Switzerland. Our bikes are also available in Australia, New Zealand, Israel, China and Taiwan through our YT partners.
Yes! Choose Click & Collect at check out!
Unfortunately, not. The account import procedure and documentation are in the customer’s name. Plus, we currently do not offer a click and collect service from the Mill.
We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.
Shipping of bikes within Germany takes between 3-5 work days. Small parts can usually be delivered a litte faster.
Bikes are shipped with DB Schenker, small parts with DHL.
Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.
If you have any questions about the setup, please contact our Customer Care team on +49 (0) 9191 7363050 or via service@yt-industries.com.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
From 2024, bikes are shipped with the YT Toolbox, which includes all the tools you need to assemble the bike (Allen key, torque wrench, shock pump, anti-slip paste, tyre pump).
Bikes no longer ship with plastic pedals, except for the DECOY. These pedals are not designed for challenging trails or racing.
Secure your gear before the holidays! All orders paid for by December 15th will be shipped before the holidays. While we can't promise delivery by Christmas, we guarantee your order will be on its way.
We can postpone the dispatch of your order for x business days, but please let us know as close to ordering as possible.
If the order has already been dispatched, our shipping partner can postpone delivery for up to 4 days. Longer than this may result in additional charges.