FAQ

At the moment, we do not offer frame kits.

Since our bikes are assembled and packaged before being assigned to a customer, specification changes are unfortunately not possible.

Unfortunately, this is not possible.

You can find the recommended frame size for your body dimensions under the "Size & Geometry“ tab on the product page. Please note that these are only recommendations. Finding the perfect size depends on your riding style and how you intend to use your bike. Please schedule a test ride at the YT MILL via our website for an in-depth consultation.

We weigh our bikes in the smallest size available without pedals. You can add approx. 300 g per size. Due to manufacturing tolerances, the actual weight may vary by +/- 5%.

Our set-up guide includes not only the appropriate values and settings for your weight, but also step-by-step instructions regarding how to adjust the suspension components.

Unfortunately, we can only change shipping addresses with in the same county and state. Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.

Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.

Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488

Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.

If you would like to cancel your order please email us at service-ca@yt-industries.com. If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.

All sales final

As soon as the bike departs our Vancouver facility, you will receive an email with tracking information.

YT Canada will only ship within the country.

Unfortunately, we do not have any onsite picks ups available.

Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg). The YT Bike Box is always part of the order.

A signature is required for all bikes and batteries that are shipped within Canada. If you are not home on the first delivery they will attempt to deliver it two more times.

A real mechanical lockout does not exist in modern suspension components. Instead, the pedaling platform lever or the compression lever can be used to almost fully close the compression damping, which results in a very firm suspension feel. This is achieved by significantly restricting the oil flow in the system.

A linear suspension requires an evenly increasing amount of force to compress. A progressive suspension becomes exponentially harder to compress towards the end of the stroke.

Volume spacers (tokens/bottomless bands etc) are small inserts that can be used to reduce the volume of an air chamber thereby modifying the behavior of the suspension. If for example you frequently use up all the travel and bottom out hard, you can add one or more tokens to the air chamber. At equal sag, this will increase the progressivity during the last part of the suspension stroke which will prevent the suspension from bottoming out. Conversely, if you do not use all the available suspension travel despite running the correct sag, you can remove any pre-installed tokens from the air chamber to enable the shock to use more of its stroke. The number of tokens used affects the progressivity of the suspension: More tokens = more progressive Less tokens = more linear Please observe the manufacturer's instructions regarding the maximum amount of tokens that can be used, as well as token installation and removal. We recommend starting by adding or removing two tokens at the same time to make sure the effect is noticeable. Once you are sure that you do indeed need the shock to be more or less progressive, you can fine-tune the amount of spacers one by one to determine the right number.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, you can try to gradually reduce the compression damping. For coil shocks, a lighter spring rate may be required. You can read more about how to swap out coil springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, there may be too many volume spacers in your fork or shock. Reduce the number of spacers, set the sag according to your weight, and try again. For coil shocks, a lighter spring rate may be required. You can read more about how to install or remove spacers and springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, adding volume spacers is often a good solution - for a coil shock, you would need a higher spring rate. You can read more about how to add volume spacers or change the coil spring on your fork or shock in the relevant manufacturer's manual.

We started with a very basic version of the Suspension Guide for the Rolling Circus in 2019. The latest edition is much more advanced and comprehensive, yet still easy to use, so it is now ready to be offered to all our customers as well. Collecting the required data for bikes before 2019 is almost impossible today, as the data for each individual bike model is gathered by our team rider Erik Irmisch on a test track and these bikes are simply no longer available to us.

Every suspension component manufacturer recommends a full service at minimum yearly, or more often depending on the number of riding hours. If you ride aggressively, race, or ride in bad weather conditions (very wet or dusty), it is recommended to shorten the service intervals.

From a mechanical point of view, the spring can consist of different materials: With air suspension, the air is compressed, producing an exponentially higher counter-pressure at the end of the compression stroke, which generates a progressive spring curve. With coil suspension, the spring is often made of steel (or other metals like titanium). The resistance or counter-pressure of a metal spring increases in a linear fashion as the spring compresses, which generates a linear spring curve.

Please contact the manufacturer directly (if possible), or turn to your nearest suspension center, as we do not offer any suspension customization services ourselves. Please always follow the manufacturer's recommendations if you intend to make any modifications to your suspension components.

Low-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of low-speed suspension situations are rider weight transfers, hitting berms, etc.

High-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of high-speed suspension situations are jumps and drops.

Rebound damping refers to the amount of damping that affects the rebound phase of suspension travel. Rebound damping should always correspond to the air pressure and be set according to the manufacturer's recommendations, with only minor deviation, if at all.

Compression damping refers to the amount of damping that affects the compression phase of suspension travel.

The "System Weight", which is also often referred to as the permissible "Total Weight" is the sum of: 

SAG is the measure of how much the suspension compresses under the rider's weight. For a harder suspension setup, you run less sag, and for a softer feel, you run more sag. Sag correlates to the suspension air pressure or the coil spring weight.

We generally forward the suspension components to their respective manufacturers for service, so it usually works best to combine this service with an annual inspection of the bike itself. To book the service, please use our Service Order Form. FOX enables direct customer contact for inquiries, service, and warranty issues concerning their products: For FOX click here

By working with a partner, Canadian customers will spend less time tracking parcels and more time on the trails – this change means faster shipping times, more bikes, and a dedicated Customer Care team in your region.

You can find our full list of worldwide distributors on our overview page.

In short, our E-MTB range rips. While they share a name, each member of our DECOY family is unique – choose the DECOY for its proven Bosch performance, the DECOY SN for its lightweight ride character, or the DECOY X for our most powerful E-MTB experience yet.

You can apply to be a distributor through the contact form on our website.

YT NORTH AMERICA offers a 5 year warranty on the bike frame from the date of purchase for the original owner. Please see the terms and conditions for full details regarding our limited warranty.

The following payment options are currently available:

Affirm is a flexible financing option that allows you to select a payment plan that works best for you.

In short, our E-MTB range rips! While they share a name, each member of our DECOY family is unique. Choose the DECOY SN for its lightweight ride character and natural ride feel, the DECOY MX for full-support enduro riding, or the all-new DECOY for cutting-edge features, maximum power, and the latest in E-MTB technology.

100% – our partner stocks our full lineup, and while the stock levels may vary, they're able to offer more consistent availability to our Canadian customers.

Buying a YT bike can vary depending on where you're located and which partner you're purchasing through. Visit our partner's websites for more information.

No, the DECOY X is only available as a complete build. We've dialed in the specs to ensure every component can handle the power of the AVINOX system, and will offer a range of ready-to-rip complete bikes at killer price points.

To increase our reach, we need distributors in areas where we don't have direct sales coverage. If you're a cycle retailer in an area where this applies, reach out through our contact form to get started.

Unfortunately, you will lose the warranty if you modify the frame. (You find more information in our General Terms and Conditions under point 8)

To apply for financing, all you have to do is find the bike you want and select “Monthly Payments with Affirm” when going through the checkout process. You will then be walked through the quick and easy application process.

No, the new DECOY is optimized and approved for a single crown fork with 180mm of travel. Using a fork with a longer axle-to-crown dimension would invalidate the warranty.

You can contact our Customer Care team or reach out to your local distributor for support and product information.

For maximum performance, choose a sag setting between 25-30%. Want to dial in your setup? Head to our suspension setup tool and unlock your ride's full potential.

Please provide:

As a second-hand owner, you will need the original invoice to make any warranty claims.

An initial authorization for the full amount is processed when your order is placed. This authorization is replaced by the finalized charge once your order ships.

  • Backorders & Pre-Orders: Temporary holds for unshipped items drop off within 3–5 business days. You will not be charged until those items ship.

  • International orders: Authorization holds may take up to one billing cycle to clear from your statement, depending on your bank.

To get started with Affirm all you need to do is enter your full legal name, email address, birth date, and last 4 digits of your social security number. You can then select your loan amount and get your decision in real-time. Once you create an account, you will be prompted to enter your mobile number, Affirm will then text you a 4-digit PIN. Just enter the PIN and hit request a loan.

We recommend a sag setting of 28-30% to optimize your new DECOY's performance. For more personalized tips and settings, head over to our suspension setup guide to dial in your numbers.

No – when you buy through our Canadian partner, stock ships from within the country, eliminating any nasty surprises from hidden import costs.

Product prices can vary by market due to additional costs for shipping and import taxes. But no matter what, we'll always make sure you get awesome bang for buck

The largest rear tire we recommend is the Maxxis Minion DHR II, 27.5" x 2.6" (approximately 722 mm diameter, with a tolerance of +/- 5 mm).

Yes, you'll need to be an MTB retailer in an area where we don't yet offer direct sales and able to purchase a minimum of 50 units.

The warranties on third party components are per the respective manufacturer. Please contact YT NORTH AMERICA for further instruction on how to contact the manufacturer of the component.

No, there are no additional charges.

Applying for Affirm Financing is quick and easy. All you have to do is provide a few details for a real-time decision. Additionally, Affirm only runs a soft credit check, so your credit score remains unaffected.

The largest rear tire we recommend is the Maxxis Minion DHR II, 27.5" x 2.6" (approximately 722 mm diameter, with a tolerance of +/- 5 mm).

If you can't find stock of the bike you want, contact your local distributor – If it's in stock with us, they can look to order it in for you.

The DECOY X features a dedicated MX wheel setup, with a 29" front and 27.5" rear wheel for maximum maneuverability.

If you meet the requirements to become a distributor, we will send you a price list to get you started.

You can email Customer Care or contact us through our contact form.

The warranty does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.

If there’s a limit on your card, you can:

Affirm is completely transparent with the costs you will be paying. There are no hidden fees and no surprises.

The new DECOY features an MX wheel setup, with a 29" front and 27.5" rear wheel for maximum maneuverability. It is worth noting that you cannot equip this bike with a 29" rear wheel.

Drop the team an email and we'll get back to you as soon as we can: service-can@yt-industries.com

If something goes wrong with your bike, we've got you covered. Contact your local distributor where you purchased it, and they'll reach out to us for help.

The new DECOY X fits most standard 500ml water bottles, like the custom YT Thirstmaster 2000 bottle and cage, available separately in our webshop.

We use UPS for the delivery of bikes.

YT INDUSTRIES offers a 5 year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information.

There is no option to volunteer for a down payment, but you can begin making payments of any amount once your loan begins. Every extra penny goes towards your loan balance!

The new DECOY fits the custom 475ml YT Thirstmaster 2000 bottle and cage, available separately in our webshop.

For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

You can find our full list of worldwide distributors and contact information on our overview page.

800Wh is a lot of juice – the standard 4A charger gets you from 0-100% in 5hr 10min. The 12A fast charger cuts the wait, charging in just 2hr 25min, and is available exclusively on the Launch Edition

If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".

If you wish to cancel, just shoot us a contact form. If the loan is not finalized, Affirm will remove it from your account. If the loan was finalized, you will be issued a full refund!

With a 4A charger, it will take 6.9 hrs to charge the 800Wh battery to 100% or 2.6 hrs to charge to 50%.

The DECOY X features a high-capacity 800Wh integrated battery for optimal performance and a sleek, clean look. A removable battery system would compromise ride quality and significantly increase the overall weight.

We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.

Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.

Affirm does not charge late fees, but missing payments could hurt your credit score. Luckily you can let Affirm know you are running behind on a payment and they can make a note of your promise to pay.

The new DECOY features an integrated battery for optimal trail performance and a sleek, clean look. A removable battery would add over a kilo in frame weight and compromise ride quality. Our custom battery mounts absorb torsional forces and eliminate noise – this is integration done right.

The integrated battery can still be removed by YT/AVINOX service partners for servicing/warranty.

Unfortunately, it is not possible to change the wheel size.

Out of the box issues must be brought to our attention within 14 days of taking delivery. First course of action would be to contact our Customer Care team.

The integrated battery can still be removed, and servicing is simple. The mounts and cable routing offer mechanics quick, easy access, meaning the Bosch PowerTube battery is replaceable with minimal downtime.

AVINOX offer a range calculator on their website, which outlines approximate range across the four power modes.

Please check out Affirms' website to see a more comprehensive FAQ section.

Bosch offer a range calculator on their website, which outlines approximate range across the four power modes.

The DECOY X offers a playful, balanced, and predictable ride across all sizes. We prioritized durable cable routing and quality integration – these elements are key to a better ride experience.

The all-new DECOY offers a playful, balanced, and predictable ride across all sizes. We prioritized durable cable routing, quality integration, and secure, rattle-free battery mounts – these elements are key to a better ride experience.

No, the new bike is an evolution of our original platform – these bikes use completely different integration, motor mounts and system architecture.

No, the new bike is an evolution of our original platform – these bikes use completely different integration, motor mounts, and system architecture.

Yes, while our priority is always to have the bike returned to our own service team, any authorized AVINOX dealer can provide system support.

Yes, the Bosch dealer network is extensive, with thousands of locations across the globe. Any authorized dealer can provide Bosch system support.

No, the new DECOY X is engineered around an MX wheel setup, striking an ideal balance between playfulness and confidence on demanding terrain.

No, the new DECOY is engineered around a mixed wheel setup to deliver maximum agility and dynamic handling, striking an ideal balance between playfulness and confidence on demanding terrain.

When compared to our original DECOY, the DECOY Gen 2, SN, and X feature updated geometry, including a longer reach, higher stack, and shorter seat tube lengths. See the size chart on the product page for personalized sizing information.

The Decoy battery comes with a 1-year warranty from the date of delivery.

The new DECOY features updated geometry, including a longer reach, higher stack, and shorter seat tube length. See the size chart on the product page for more sizing information.

The DECOY X frame is engineered for long-travel dropper posts. Max insertion depths vary by size: Size S – 285mm, M – 290mm, L – 310mm, XL – 325mm, and XXL – 340mm.

The new DECOY’s maximum insertion depths vary by size: Size S – 270mm, M – 285mm, L – 305mm, XL – 325mm, and XXL – 345mm.

Yes, there's a connection available to fit compatible lights from AVINOX or Lupine. You can also use the USB-C port on the display as a power source for lights.

Yes, wiring is already in place and routed up to the headtube for easy installation – just remove the display, feed your light cable through the cable ports, and plug into the pre-installed connectors. You can find compatible Lupine lights in our webshop.

Yes, even without the 4G chip, basic anti-theft functions are available, including password protection, Mobile Key, and a local alarm.