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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
Canada PartnerBIKE RELATEDORDERING (CA)Distributors | Customer FAQsDECOY XDELIVERY (CA)Distributors | New Partner FAQsWARRANTY (CA)PAYMENT (CA)AFFIRM FINANCING (CA)The All-New DecoySUSPENSION SETUP
By working with a partner, Canadian customers will spend less time tracking parcels and more time on the trails – this change means faster shipping times, more bikes, and a dedicated Customer Care team in your region.
100% – our partner stocks our full lineup, and while the stock levels may vary, they're able to offer more consistent availability to our Canadian customers.
No – when you buy through our Canadian partner, stock ships from within the country, eliminating any nasty surprises from hidden import costs.

As our Canadian operations have moved, you'll need to set up a new account for tracking new orders and shopping online over at: https://yt-industries.ca/


Your global account remains active for viewing your order history, but our Canadian site is your new hub for all things YT.

Drop the team an email and we'll get back to you as soon as we can: service-can@yt-industries.com

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