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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
BIKE RELATEDORDERING (CA)Distributors | Customer FAQsDELIVERY (CA)Distributors | New Partner FAQsWARRANTY (CA)PAYMENT (CA)AFFIRM FINANCING (CA)The All-New DecoyDECOY SNSUSPENSION SETUP
Unfortunately, we can only change shipping addresses with in the same county and state. Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
If you would like to cancel your order please email us at service-ca@yt-industries.com. If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.
All sales final
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

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