Unfortunately, it is not possible to Click & Collect Jobrad or financing orders, as the order must be delivered to the owner’s home address. Once delivered, customers may contact the MILL to organize dropping off their bike for a Pro Build. It is, however, possible to Click and Collect Bikeleasing orders.
We currently only allow one bike to be purchased per Click and Collect order. If you would like to order multiple bikes, you will need to place separate orders.
Yes, as long as all items are collected at the same time. Partial collection of items is unavailable.
We can store your order in the MILL for a maximum of 2 weeks. Please contact the team if you’re unable to collect: service@yt-industries.com
Unfortunately not. When collecting your bike from the MILL, we recommend taking the box with you in case you need to send the bike to us in the future.
Yes, if you wish to cancel or return your order, please contact the DE team on: service@yt-industries.com
Please bring your order number and photo ID when collecting your order. Please bring a helmet if you would like to test-ride your bike in our car park.
Once we assemble your order, the MILL team will contact you to confirm it is ready for collection.
Please contact the MILL team or customer service to enquire whether this can be fulfilled.
We optimize our systems for efficiency, and unfortunately, we can't reroute Click & Collect orders to another address. We recognize this isn't ideal, but it allows us to streamline the collection process. If you have any questions, please reach out to our customer service team at service@yt-industries.com.
Bikes are assembled and packaged elsewhere. Your order is then shipped to the MILL, and if our “Pro Build” service is chosen, we will organize for your bike to be built. This includes:
- Full build and PDI (Pre-Delivery Inspection) by our certified mechanics
- Wheels setup tubeless using high-quality sealant and valves
- Installation of customer equipment (within reason)
- Suspension setup for rider’s weight
- Demonstration of software (SRAM AXS, ETUBE Project, Trailhead, etc.)
The cost for this service is €50 (parts included). Payment is taken online during the checkout process.
Sure! We keep stock of most accessories, spare parts, and apparel in the MILL, so you’ll be able to purchase these on collection. Note: the YT MILL Forchheim is card payment only.
All bikes are assembled and stored in a central warehouse. Bikes are then shipped to the MILL once your order has been received.
THE YT MILL
PILATUS CAMPUS 9
DE 91353 HAUSEN
E-Mail: service@yt-industries.com
Telefax: +49 (0) 9191 - 736 305-111
Telephone: +49 (0) 9191 - 736 305-0
You can collect your bike order from the YT MILL Forchheim, either boxed or built.
1. Select your preferred shipping method during checkout, as either:
Collect from the YT MILL Forchheim – Boxed
Collect from the YT MILL Forchheim – Build €50
2. You will receive your order confirmation and updates as normal, and the bike will be shipped to the MILL. Once received, we will contact you to organize the build and/or collection of the bike.