All YT bikes are covered by a statutory 2-year warranty from the date of purchase.
In addition to this warranty, we also offer a further 3-year guarantee on frames from bikes purchased from 2018 onwards, to the original owner.
You should always report defects or damage immediately in order to be able to make a warranty claim. (You can find detailed information in our General Terms and Conditions under point 8).
Unfortunately, you will lose the warranty and guarantee if you modify the frame.
(You find more information in our General Terms and Conditions under point 8)
As a second-hand owner, you will need the original invoice to make any warranty claims.
If you buy a second-hand YT, you are still entitled to the remaining term of the legal 2-year warranty from the date of purchase.
However, our voluntary additional 3-year guarantee only applies to the original owner.
The legally regulated guarantee of two years applies to parts and suspension. Wear parts are excluded from this regulation. To maintain the warranty claims, please also adhere to the maintenance instructions of the component manufacturers.
If a defect should occur during this time, please contact our customer service UK Team on: +441483617781 or via the contact form.
The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
Warranty is the 24-month statutory cover required by law for the original owner, which we also offer to second-hand owners that can supply the original sales invoice for a bike.
Guarantee is our voluntary, additional 36-month cover offered on our frames for original owners.
If you discover a defect in the delivered goods, please contact our customer service department on: +441483617781 or via the contact form.
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Unfortunately, it is not possible to change the wheel size.