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YT-Industries
    United KingdomEN

FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
BIKE RELATEDORDERING (UK)Distributors | Customer FAQsService NetworkPAYMENT (UK)DELIVERY (UK)Distributors | New Partner FAQsWARRANTY (UK)The All-New DecoyGCICYCLESCHEMESUSPENSION SETUPBREXIT
Want in? Drop us an email and let us know who you are, where you’re based, and why your shop is the right fit to support YT in your area – we look forward to hearing from you: distributors@yt-industries.com
Not yet, but we're working on this for the future. Keep an eye on this space for more.
You can find all our Service Partner contact details above.
Contact YT Customer Care first; we’ll connect you with a service partner if required.
Yes, our Service Partners stock a range of servicing parts, and can order additional parts and spares from our EU stock.
Yes, our Service Partners are independent and manage their own workshop bookings. We recommend scheduling your visit through the contact details above.
Not at all. By going through our official Service Partner network, you retain your warranty rights and resale value.
Please refer to our T&Cs for cost coverage. All partners will provide a full quote before undertaking any chargeable work.
Yes, our partners are equipped to service both our analog and E-bike (DECOY) ranges. Please schedule your visit through the contact details above.

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