Once an order is received, we cannot change the delivery address of an order.
If you need to change your delivery address, contact us via the contact form or by calling (+44)01483 319004.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
This is unfortunately not possible.
Unfortunately, this is only possible in certain exceptional cases.
To do so, please contact us via the contact form here or by calling +44(0)1483 319004
If you wish to cancel your order, please use our contact form or call (+44)01483 319004.
If paid, you will receive a full refund of the original purchase amount. Please note that we cannot refund any transaction or service fees related to your payment method.
The policy is that you may return the order within 14 days after receiving the goods and for a full refund to be obtained the goods MUST be returned to us unused and in their original packaging.
To return orders under £500 value, you will need to pay for the return shipping. We are unable to accept unpaid return mail.
For orders above £500 value, you will receive a prepaid return label from us.
To return an item, please contact us via the contact form here or by calling +44(0)1483 319004
At the moment we do not offer framesets.
Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.
Unfortunately, this is not possible.
No, orders can only be placed in our online shop.
If you have any questions about a bike or an existing order, you can of course call us at any time on +44(0)1483 319004
No, orders can only be placed in our online shop. Nevertheless, our colleagues in the YT MILL are happy to help you with the ordering process.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.
The bike industry is still recovering from the global pandemic. It heavily impacted the production, supply, and lead time of necessary components to complete the assembly of bikes. Supply chains are recovering slowly, but it means we cannot commit to accurate availability dates at this time.
Yes. As long as they are based in Europe (third countries excluded), self-employed workers and companies of any size with a valid EU VAT ID are eligible to make tax-free purchases across the entire YT Industries product range. You can find more information on the YT X BUSINESS FAQ.
Battery orders are fulfilled from the UK Mill. To place an order, please contact the UK team using the contact form.