FAQ

We generally expect orders to arrive within 12 business days of payment being received and allocated.

Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).

As soon as your shipment has been dispatched, you will receive an email to inform you of this, together with your final invoice.

In case you need to return a bike or a component to us, please contact Customer Care team to organize the next steps. Please make sure you pack the bike properly to avoid any transport damage. The frame, brake rotors, derailleur and cassette must all be adequately protected.

We ship within the EU, USA, CANADA and UK as well as to Norway and Switzerland. Our bikes are also available in Australia, New Zealand, Israel, China and Taiwan through our YT partners.

Yes! We now offer Click and Collect at the UK Mill. See our Click and Collect FAQs for more information, or please contact UK Customer Service if you have any questions.

We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.

Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.

From 2024, bikes are shipped with the YT Toolbox, which includes all the tools you need to assemble the bike (Allen key, torque wrench, shock pump, anti-slip paste, tyre pump).

Our bikes ship Euro brake setup (Front brake on the left), so you will need to swap the levers before riding if this is your preference.

Secure your gear before the holidays! All orders paid for by December 15th will be shipped before the holidays. While we can't promise delivery by Christmas, we guarantee your order will be on its way.

We can postpone the dispatch of your order for x business days, but please let us know as close to ordering as possible.