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YT-Industries
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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
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Unfortunately, we can only change shipping addresses with in the same county and state. Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
If you would like to cancel your order please email us at service-ca@yt-industries.com. If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.
For orders under $120 CAD, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail. For orders over $120 CAD you will receive a prepaid return label from us. Please reach out to customer service to initiate any return. To return an item, please contact us via service-ca@yt-industries.com or call us at 1-619-324-7488.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

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