As soon as the bike departs our Vancouver facility, you will receive an email with tracking information.
YT Canada will only ship within the country.
Unfortunately, we do not have any onsite picks ups available.
Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).
The YT Bike Box is always part of the order.
A signature is required for all bikes and batteries that are shipped within Canada. If you are not home on the first delivery they will attempt to deliver it two more times.
We use UPS for the delivery of bikes.
We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.