FAQ

At the moment, we do not offer frame kits.

Since our bikes are assembled and packaged before being assigned to a customer, specification changes are unfortunately not possible.

Unfortunately, this is not possible.

You can find the recommended frame size for your body dimensions under the "Size & Geometry“ tab on the product page. Please note that these are only recommendations. Finding the perfect size depends on your riding style and how you intend to use your bike. Please schedule a test ride at the YT MILL via our website for an in-depth consultation.

We weigh our bikes in the smallest size available without pedals. You can add approx. 300 g per size. Due to manufacturing tolerances, the actual weight may vary by +/- 5%.

Our set-up guide includes not only the appropriate values and settings for your weight, but also step-by-step instructions regarding how to adjust the suspension components.

Unfortunately, we can only change shipping addresses with in the same county and state. Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.

Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.

Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488

Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.

If you would like to cancel your order please email us at service-ca@yt-industries.com. If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.

For orders under $120 CAD, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail. For orders over $120 CAD you will receive a prepaid return label from us. Please reach out to customer service to initiate any return. To return an item, please contact us via service-ca@yt-industries.com or call us at 1-619-324-7488.

As soon as the bike departs our Vancouver facility, you will receive an email with tracking information.

YT Canada will only ship within the country.

Unfortunately, we do not have any onsite picks ups available.

Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg). The YT Bike Box is always part of the order.

A signature is required for all bikes and batteries that are shipped within Canada. If you are not home on the first delivery they will attempt to deliver it two more times.

A real mechanical lockout does not exist in modern suspension components. Instead, the pedaling platform lever or the compression lever can be used to almost fully close the compression damping, which results in a very firm suspension feel. This is achieved by significantly restricting the oil flow in the system.

A linear suspension requires an evenly increasing amount of force to compress. A progressive suspension becomes exponentially harder to compress towards the end of the stroke.

Volume spacers (tokens/bottomless bands etc) are small inserts that can be used to reduce the volume of an air chamber thereby modifying the behavior of the suspension. If for example you frequently use up all the travel and bottom out hard, you can add one or more tokens to the air chamber. At equal sag, this will increase the progressivity during the last part of the suspension stroke which will prevent the suspension from bottoming out. Conversely, if you do not use all the available suspension travel despite running the correct sag, you can remove any pre-installed tokens from the air chamber to enable the shock to use more of its stroke. The number of tokens used affects the progressivity of the suspension: More tokens = more progressive Less tokens = more linear Please observe the manufacturer's instructions regarding the maximum amount of tokens that can be used, as well as token installation and removal. We recommend starting by adding or removing two tokens at the same time to make sure the effect is noticeable. Once you are sure that you do indeed need the shock to be more or less progressive, you can fine-tune the amount of spacers one by one to determine the right number.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, you can try to gradually reduce the compression damping. For coil shocks, a lighter spring rate may be required. You can read more about how to swap out coil springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, there may be too many volume spacers in your fork or shock. Reduce the number of spacers, set the sag according to your weight, and try again. For coil shocks, a lighter spring rate may be required. You can read more about how to install or remove spacers and springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, adding volume spacers is often a good solution - for a coil shock, you would need a higher spring rate. You can read more about how to add volume spacers or change the coil spring on your fork or shock in the relevant manufacturer's manual.

We started with a very basic version of the Suspension Guide for the Rolling Circus in 2019. The latest edition is much more advanced and comprehensive, yet still easy to use, so it is now ready to be offered to all our customers as well. Collecting the required data for bikes before 2019 is almost impossible today, as the data for each individual bike model is gathered by our team rider Erik Irmisch on a test track and these bikes are simply no longer available to us.

Every suspension component manufacturer recommends a full service at minimum yearly, or more often depending on the number of riding hours. If you ride aggressively, race, or ride in bad weather conditions (very wet or dusty), it is recommended to shorten the service intervals.

From a mechanical point of view, the spring can consist of different materials: With air suspension, the air is compressed, producing an exponentially higher counter-pressure at the end of the compression stroke, which generates a progressive spring curve. With coil suspension, the spring is often made of steel (or other metals like titanium). The resistance or counter-pressure of a metal spring increases in a linear fashion as the spring compresses, which generates a linear spring curve.

Please contact the manufacturer directly (if possible), or turn to your nearest suspension center, as we do not offer any suspension customization services ourselves. Please always follow the manufacturer's recommendations if you intend to make any modifications to your suspension components.

Low-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of low-speed suspension situations are rider weight transfers, hitting berms, etc.

High-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of high-speed suspension situations are jumps and drops.

Rebound damping refers to the amount of damping that affects the rebound phase of suspension travel. Rebound damping should always correspond to the air pressure and be set according to the manufacturer's recommendations, with only minor deviation, if at all.

Compression damping refers to the amount of damping that affects the compression phase of suspension travel.

The "System Weight", which is also often referred to as the permissible "Total Weight" is the sum of: 

SAG is the measure of how much the suspension compresses under the rider's weight. For a harder suspension setup, you run less sag, and for a softer feel, you run more sag. Sag correlates to the suspension air pressure or the coil spring weight.

We generally forward the suspension components to their respective manufacturers for service, so it usually works best to combine this service with an annual inspection of the bike itself. To book the service, please use our Service Order Form. FOX enables direct customer contact for inquiries, service, and warranty issues concerning their products: For FOX click here

You can find our full list of worldwide distributors on our overview page.

You can apply to be a distributor through the contact form on our website.

YT NORTH AMERICA offers a 5 year warranty on the bike frame from the date of purchase for the original owner. Please see the terms and conditions for full details regarding our limited warranty.

The following payment options are currently available:

In short, both these bikes rip! While they share a name, these two bikes are unique in how they perform. The main difference is their weight and motor system. Choose the DECOY SN for its lightweight ride character and natural ride feel or DECOY for maximum motor power and torque.

Buying a YT bike can vary depending on where you're located and which partner you're purchasing through. Visit our partner's websites for more information.

To increase our reach, we need distributors in areas where we don't have direct sales coverage. If you're a cycle retailer in an area where this applies, reach out through our contact form to get started.

Unfortunately, you will lose the warranty if you modify the frame. (You find more information in our General Terms and Conditions under point 8)

The smooth motor support, low weight, and geometry of the DECOY SN mean it's ideal for experienced riders looking to enhance their experience but also perfect for new riders seeking the added help of a motor. Craving maximum power? The DECOY is ready to supercharge your rides with its full support motor.

You can contact our Customer Care team or reach out to your local distributor for support and product information.

Please provide:

As a second-hand owner, you will need the original invoice to make any warranty claims.

Your credit card will be charged immediately with the full amount.

The DECOY SN features an MX wheel setup, with a 29" front and 27.5" rear wheel for maximum maneuverability. It is worth noting that you cannot equip the DECOY SN with a 29" rear wheel.

Product prices can vary by market due to additional costs for shipping and import taxes. But no matter what, we'll always make sure you get awesome bang for buck

Yes, you'll need to be an MTB retailer in an area where we don't yet offer direct sales and able to purchase a minimum of 50 units.

The warranties on third party components are per the respective manufacturer. Please contact YT NORTH AMERICA for further instruction on how to contact the manufacturer of the component.

No, there are no additional charges.

When we say the FAZUA Ride 60 system is ready to keep up with the big dogs, we mean it. 60Nm/450Wh of torque/peak power and a unique Boost Function ensure it's a step above the previous generation of mid-support E-MTBs that struggled to keep up with other, more powerful bikes.

If you can't find stock of the bike you want, contact your local distributor – If it's in stock with us, they can look to order it in for you.

If you meet the requirements to become a distributor, we will send you a price list to get you started.

You can email Customer Care or contact us through our contact form.

The warranty does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.

In this case, your credit card provider will reject your payment automatically. 

No, the DECOY SN is optimized for 170mm travel-max, single crown forks, which deliver peak performance on enduro-style terrain.

If something goes wrong with your bike, we've got you covered. Contact your local distributor where you purchased it, and they'll reach out to us for help.

We use UPS for the delivery of bikes.

YT INDUSTRIES offers a 5 year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information.

When we approached the DECOY SN, we didn't focus on travel. Instead, we prioritized geometry, kinematics, and clearance to elevate its ride feel. Accounting for this, we achieved peak performance with 160mm of rear travel.

For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

You can find our full list of worldwide distributors and contact information on our overview page.

If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".

The maximum tire size we would recommend is the Maxxis Assegai 27.5x2.6.

We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.

Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.

Yes, and yes! The DECOY SN comes equipped with a YT Thirstmaster 6000 bottle as standard, and that goes for every CORE level.

Unfortunately, it is not possible to change the wheel size.

Out of the box issues must be brought to our attention within 14 days of taking delivery. First course of action would be to contact our Customer Care team.

According to the FAZUA website, it takes 3.5 hours to charge from 0-100% and 2 hours to reach 80% with the 430Wh battery.

According to FAZUA, the maximum range is 140km or 1600m elevation, depending on the support level used. This makes the DECOY SN suitable for even longer enduro rides.

Any FAZUA Certified Partner will be able to handle service cases, and with a high level of coverage, they're easy to find. We recommend finding a FAZUA Premium Partner for the best level of service.

The Decoy battery comes with a 1-year warranty from the date of delivery.