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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
ORDERING (EU)Distributors | Customer FAQsBIKE RELATEDDELIVERY (EU)Distributors | New Partner FAQsDeutsche DienstradWARRANTY (EU)PAYMENT (EU)DECOY SNBIKELEASINGJobRad®YT X BUSINESSCLICK & COLLECT HAUSENCONSORS FINANZJEFFSY MK3SUSPENSION SETUPROLLING CIRCUS
Deutsche Dienstrad is a leading bicycle leasing service in Germany. They partner with employers to offer their employees the chance to lease a bike (including e-bikes) as a company benefit. You can use your bike for private or business purposes, and it's fully insured during the leasing term.
Your employer must be registered with the Deutsche Dienstrad scheme to get started – check with your HR team if you're unsure. If your employer has not yet joined Deutsche Dienstrad, it's easy. You can request an info pack to sign up on their website.
Leasing through Deutsche Dienstrad is done through monthly payments, which come directly out of your salary. These payments are taken pre-tax, offering you up to 40% off the standard RRP.
You can include any accessory that can be permanently attached to the company bike in the lease. You cannot include clothing, helmets, or accessories, so you'll have to buy those separately! A lock with a minimum purchase price of >48 € gross must be purchased when leasing a bike, which is added automatically to the shopping cart.
If you leave the company before the end of the 36-month contract period, there are a range options available – find out more on the Deutsche Dienstrad website.
You can lease any full price bike* in the YT range between €749 and €11,900 (including VAT) 
*unless otherwise stated by your employer – even E-Bikes!
No, you would have to ask your employer for an exemption.
Your lease included fully comprehensive insurance for the agreed term. This covers your bike in the event of the following:
• (Burglary) Theft, including of attachments and batteries, as well as robbery 
Damage caused by: 
• (Traffic) Accident 
• Vandalism
• Damage from falls
• Operating errors
• Damage or destruction of batteries, electronic motors, and control devices
No, Bike returns are not possible with Deutsche Dienstrad. The contract exists between your employer and the leasing company, so consumer rights for returns don't apply.
Jobrad, Bikeleasing, Deutsche Dienstrad, Cyclescheme, and Green Commute Initiative can only be used to purchase full RRP products. If one of these payment methods is selected, the discounted price will be removed. If you have a question about our leasing schemes, reach out to our Customer Care team.
Yes, you can purchase multiple bikes with your employer's permission.
To use Deutsche Dienstrad, you must be employed in Germany with a participating employer.

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