FAQ

At the moment, we do not offer frame kits.

Since our bikes are assembled and packaged before being assigned to a customer, specification changes are unfortunately not possible.

Unfortunately, this is not possible.

You can find the recommended frame size for your body dimensions under the "Size & Geometry“ tab on the product page. Please note that these are only recommendations. Finding the perfect size depends on your riding style and how you intend to use your bike. Please schedule a test ride at the YT MILL via our website for an in-depth consultation.

We weigh our bikes in the smallest size available without pedals. You can add approx. 300 g per size. Due to manufacturing tolerances, the actual weight may vary by +/- 5%.

Our set-up guide includes not only the appropriate values and settings for your weight, but also step-by-step instructions regarding how to adjust the suspension components.

Unfortunately, we can only change shipping addresses with in the same county and state. If there is an issue, please contact us via service-usa@yt-industries.com or call us at 1-833-982-4537.

Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.

Unfortunately, we are unable to add items to an existing order. Please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES

Please contact us via service-usa@yt-industries.com or call us at 1-833-YT-BIKES.

If you would like to cancel your order, please email us at service-usa@yt-industries.com.

For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

A $15 recycling fee is included with the purchase of every e-bike and aftermarket battery. This fee helps fund Call2Recycle, ensuring that e-bike batteries are collected, transported, and recycled responsibly. By choosing YT Industries, you're not only investing in a high-quality e-bike but also contributing to a more sustainable future for cycling.

Call2recycle Website

As soon as a label is created, we will send the tracking number via email. Make sure to keep an eye on your junk folder just in case!

YT USA will deliver to Mainland USA, Hawaii, and Alaska

Yes, at the end of check out you can choose to pick up your bike at our Bentonville or San Clemente Mill.

Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg). The YT Bike Box is always part of the order.

A signature is required for all bikes and batteries that are shipped within the United States. If you are not home on the first delivery they will attempt to deliver it two more times.

The following payment options are available:

YT USA offer a 5-year warranty on the bike frame from the date of purchase for the original owner. Please see the terms and conditions for full details regarding our limited warranty.

Unfortunately, you will lose the warranty and guarantee if you modify the frame. (You find more information in our General Terms and Conditions)

The 5 year warranty only applies to the original owner.

The warranties on third party components are per the respective manufactuer. Please contact YT USA for further instruction on how to contact the manufacturer of the component.

The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.

YT INDUSTRIES offers a 5-year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information. If you discover a defect in the delivered goods, please contact our customer service department at 1-833-982-4537

If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".

Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.

Out of the box issues must be brought to our attention within 14 days of taking delivery. First course of action would be to contact our Customer Care team.

Although headset cable routing offers a sleek aesthetic, we opted not to include it as an option on the new JEFFSY. Among the drawbacks, the tight bends can compromise hose performance, while serviceability takes a hit compared to our existing routing system.

The innovative HEX6 tool ensures effortless wheel removal and stows away securely within the axle, even when riding. You can remove this tool if it isn't required.

The frame provides clearance for up to a 29" x 2.4" (62mm) tire.

S - 242mm / M - 262mm / L - 282mm / XL - 320mm / XXL - 340mm

For sure, some lightweight wind jackets will fit snugly in the downtube. Using the provided neoprene bags, you can keep all your items secure and ready for action without losing anything within the downtube.

The YT STASH storage lid features a durable, water-resistant, double-sealed design to prevent water ingress. The frame bags utilize an ultra-quiet neoprene material as part of our Noise Cancelling Program (NCP), eliminating unwanted noise. This design is water-resistant and features a secure zipper closure to keep your items safe and secure.

All YT STASH-equipped bikes include two neoprene storage bags. These are also available for purchase on the webshop.

The YT STASH bags are designed to effortlessly carry gear like tools, tire plugs, patches, energy bars, or whatever you deem essential! The smoother they fit into the frame, the easier they'll be to remove – especially when dealing with larger or complex-shaped items. So, before you hit the trail, ensure your bags slide in seamlessly for easy access when needed. A tool and pump that fit the storage bags are available on our webshop.

Every JEFFSY includes our Thirstmaster 6000 bottle and cage – an innovative 620ml hydration solution that seamlessly integrates with the frame for perfect fit. While many other conventional bottle and cage options will fit, the Thirstmaster 6000 sits lower in the frame, offering optimal clearance.

Ultimately, the choice between a 29” and mullet setup depends on ride style, terrain, and personal preference. With mid-travel trail bikes, riders prioritize rolling and climbing efficiency, stability, and straight-line speed, making a full 29er setup an excellent choice for the JEFFSY.

The JEFFSY MK3 geometry has been developed around a 150mm fork. This travel offers a balanced ride and optimal pedaling and climbing characteristics. However, riders prioritizing descending can equip a 160mm fork for enhanced big-hit performance.

For our first bike with downtube storage, we started with the carbon fiber JEFFSY. Carbon fiber is easier to work with than aluminum tubing, making it a better choice for this complex feature.

Every model in the range features a lockout for the rear suspension. Additionally, internal routing is available for a handlebar-mounted lockout system if desired.

Absolutely. Subtle changes to the leverage curve enhance end-stroke progression, meaning JEFFSY works well with coil shocks.

Designed for versatility, JEFFSY is a balanced trail bike built to crush it across a variety of trails. Its mid-travel, 150/145mm design offers enough travel to handle technical terrain without sacrificing pedaling efficiency on less demanding trails. The geometry ensures stability, control, and mile after mile of comfort, while the suspension kinematic excels both up and downhill. In short, JEFFSY is the ultimate all-rounder, perfect for riders seeking a do-it-all bike for all-purpose trail riding.

IZZO:

- Designed for lightweight and efficient trail riding
- Shorter suspension travel (around 130mm to 140mm) suitable for smoother trails and climbing
- Geometry optimized for climbing and agility on less technical trails 

We advise against this. By installing a 27.5" rear wheel, the center of the axle will be 18mm lower. In turn, the bottom bracket (BB) height would drop by 12mm, compromising pedal clearance and potentially becoming a hazard. Even with the flip chip in the high position, the BB would remain 4mm lower than its original low position.

A real mechanical lockout does not exist in modern suspension components. Instead, the pedaling platform lever or the compression lever can be used to almost fully close the compression damping, which results in a very firm suspension feel. This is achieved by significantly restricting the oil flow in the system.

A linear suspension requires an evenly increasing amount of force to compress. A progressive suspension becomes exponentially harder to compress towards the end of the stroke.

Volume spacers (tokens/bottomless bands etc) are small inserts that can be used to reduce the volume of an air chamber thereby modifying the behavior of the suspension. If for example you frequently use up all the travel and bottom out hard, you can add one or more tokens to the air chamber. At equal sag, this will increase the progressivity during the last part of the suspension stroke which will prevent the suspension from bottoming out. Conversely, if you do not use all the available suspension travel despite running the correct sag, you can remove any pre-installed tokens from the air chamber to enable the shock to use more of its stroke. The number of tokens used affects the progressivity of the suspension: More tokens = more progressive Less tokens = more linear Please observe the manufacturer's instructions regarding the maximum amount of tokens that can be used, as well as token installation and removal. We recommend starting by adding or removing two tokens at the same time to make sure the effect is noticeable. Once you are sure that you do indeed need the shock to be more or less progressive, you can fine-tune the amount of spacers one by one to determine the right number.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, you can try to gradually reduce the compression damping. For coil shocks, a lighter spring rate may be required. You can read more about how to swap out coil springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, there may be too many volume spacers in your fork or shock. Reduce the number of spacers, set the sag according to your weight, and try again. For coil shocks, a lighter spring rate may be required. You can read more about how to install or remove spacers and springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, adding volume spacers is often a good solution - for a coil shock, you would need a higher spring rate. You can read more about how to add volume spacers or change the coil spring on your fork or shock in the relevant manufacturer's manual.

We started with a very basic version of the Suspension Guide for the Rolling Circus in 2019. The latest edition is much more advanced and comprehensive, yet still easy to use, so it is now ready to be offered to all our customers as well. Collecting the required data for bikes before 2019 is almost impossible today, as the data for each individual bike model is gathered by our team rider Erik Irmisch on a test track and these bikes are simply no longer available to us.

Every suspension component manufacturer recommends a full service at minimum yearly, or more often depending on the number of riding hours. If you ride aggressively, race, or ride in bad weather conditions (very wet or dusty), it is recommended to shorten the service intervals.

From a mechanical point of view, the spring can consist of different materials: With air suspension, the air is compressed, producing an exponentially higher counter-pressure at the end of the compression stroke, which generates a progressive spring curve. With coil suspension, the spring is often made of steel (or other metals like titanium). The resistance or counter-pressure of a metal spring increases in a linear fashion as the spring compresses, which generates a linear spring curve.

Please contact the manufacturer directly (if possible), or turn to your nearest suspension center, as we do not offer any suspension customization services ourselves. Please always follow the manufacturer's recommendations if you intend to make any modifications to your suspension components.

Low-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of low-speed suspension situations are rider weight transfers, hitting berms, etc.

High-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of high-speed suspension situations are jumps and drops.

Rebound damping refers to the amount of damping that affects the rebound phase of suspension travel. Rebound damping should always correspond to the air pressure and be set according to the manufacturer's recommendations, with only minor deviation, if at all.

Compression damping refers to the amount of damping that affects the compression phase of suspension travel.

The "System Weight", which is also often referred to as the permissible "Total Weight" is the sum of: 

SAG is the measure of how much the suspension compresses under the rider's weight. For a harder suspension setup, you run less sag, and for a softer feel, you run more sag. Sag correlates to the suspension air pressure or the coil spring weight.

We generally forward the suspension components to their respective manufacturers for service, so it usually works best to combine this service with an annual inspection of the bike itself. To book the service, please use our Service Order Form. FOX enables direct customer contact for inquiries, service, and warranty issues concerning their products: For FOX click here

Check out the Rolling Circus page on our website and follow YT on social media: The YT Rolling Circus

To test a YT you´ll need to bring a photo ID (drivers license/ ID card) and at least a helmet. We do recommend to wear proper riding gear incl. protection.

If you are riding CLIPLESS PEDALS then YES, but we do have flat pedals at your disposal. You can let us know your preferences directly while making the booking.

You can test the bike 1 to 1.5 hours depending on the location of the Rolling Circus demo stop.

No, it´s free of charge. We just need your ID as a deposit while testing the bike which you´ll get back once you return the bike.

You do not have to register or reserve a bike. We will offer bike rentals on the day, but if you want to demo a particular model or size, we recommend reserving a bike beforehand. Booking links will be available about two weeks before the event takes place. Depending on the event and location, we may offer reservations for the whole day or only the first couple of hours.

No, the test bike(s) will be set up specifically for you by one of our specialists.

As many as you´d like! Just make sure to book the ones you want to test in advance.

Not really, but if you are underaged you´ll need to bring an adult to rent a bike for liability reasons.

Yes, depending on the location, once you return the bike(s), you´ll get some rad YT treats and specials - stay tuned!

You can find our full list of worldwide distributors on our overview page.

You can apply to be a distributor through the contact form on our website.

Affirm is a flexible financing option that allows you to select a payment plan that works best for you.

In short, both these bikes rip! While they share a name, these two bikes are unique in how they perform. The main difference is their weight and motor system. Choose the DECOY SN for its lightweight ride character and natural ride feel or DECOY for maximum motor power and torque.

Buying a YT bike can vary depending on where you're located and which partner you're purchasing through. Visit our partner's websites for more information.

To increase our reach, we need distributors in areas where we don't have direct sales coverage. If you're a cycle retailer in an area where this applies, reach out through our contact form to get started.

To apply for financing, all you have to do is find the bike you want and select “Monthly Payments with Affirm” when going through the checkout process. You will then be walked through the quick and easy application process.

The smooth motor support, low weight, and geometry of the DECOY SN mean it's ideal for experienced riders looking to enhance their experience but also perfect for new riders seeking the added help of a motor. Craving maximum power? The DECOY is ready to supercharge your rides with its full support motor.

You can contact our Customer Care team or reach out to your local distributor for support and product information.

Please provide:

Your credit card will be charged immediately with the full amount.

To get started with Affirm all you need to do is enter your full legal name, email address, birth date, and last 4 digits of your social security number. You can then select your loan amount and get your decision in real-time. Once you create an account, you will be prompted to enter your mobile number, Affirm will then text you a 4-digit PIN. Just enter the PIN and hit request a loan.

The DECOY SN features an MX wheel setup, with a 29" front and 27.5" rear wheel for maximum maneuverability. It is worth noting that you cannot equip the DECOY SN with a 29" rear wheel.

Product prices can vary by market due to additional costs for shipping and import taxes. But no matter what, we'll always make sure you get awesome bang for buck

Yes, you'll need to be an MTB retailer in an area where we don't yet offer direct sales and able to purchase a minimum of 50 units.

No, there are no additional charges.

Applying for Affirm Financing is quick and easy. All you have to do is provide a few details for a real-time decision. Additionally, Affirm only runs a soft credit check, so your credit score remains unaffected.

When we say the FAZUA Ride 60 system is ready to keep up with the big dogs, we mean it. 60Nm/450Wh of torque/peak power and a unique Boost Function ensure it's a step above the previous generation of mid-support E-MTBs that struggled to keep up with other, more powerful bikes.

If you can't find stock of the bike you want, contact your local distributor – If it's in stock with us, they can look to order it in for you.

Shipping of bikes takes 5-7 business days. Small parts can usually be delivered a little faster.

If you meet the requirements to become a distributor, we will send you a price list to get you started.

You can email Customer Care or contact us through our contact form.

In this case, your credit card provider will reject your payment automatically. 

Affirm is completely transparent with the costs you will be paying. There are no hidden fees and no surprises.

No, the DECOY SN is optimized for 170mm travel-max, single crown forks, which deliver peak performance on enduro-style terrain.

If something goes wrong with your bike, we've got you covered. Contact your local distributor where you purchased it, and they'll reach out to us for help.

There is no option to volunteer for a down payment, but you can begin making payments of any amount once your loan begins. Every extra penny goes towards your loan balance!

When we approached the DECOY SN, we didn't focus on travel. Instead, we prioritized geometry, kinematics, and clearance to elevate its ride feel. Accounting for this, we achieved peak performance with 160mm of rear travel.

At the moment we do not offer frame kits.

You can find our full list of worldwide distributors and contact information on our overview page.

If you wish to cancel, just shoot an email to service-usa@yt-industries.com. If the loan is not finalized, Affirm will remove it from your account. If the loan was finalized, you will be issued a full refund!

The maximum tire size we would recommend is the Maxxis Assegai 27.5x2.6.

Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.

We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.

Affirm does not charge late fees, but missing payments could hurt your credit score. Luckily you can let Affirm know you are running behind on a payment and they can make a note of your promise to pay.

Please check out Affirms' website to see a more comprehensive FAQ section.

Yes, and yes! The DECOY SN comes equipped with a YT Thirstmaster 6000 bottle as standard, and that goes for every CORE level.

Unfortunately, this is not possible.

Yes! You can choose financing through our partner Affirm.

According to the FAZUA website, it takes 3.5 hours to charge from 0-100% and 2 hours to reach 80% with the 430Wh battery.

Unfortunately, it is not possible to change the wheel size.

According to FAZUA, the maximum range is 140km or 1600m elevation, depending on the support level used. This makes the DECOY SN suitable for even longer enduro rides.

Any FAZUA Certified Partner will be able to handle service cases, and with a high level of coverage, they're easy to find. We recommend finding a FAZUA Premium Partner for the best level of service.

The Decoy battery comes with a 1-year warranty from the date of delivery.