FAQ

At the moment, we do not offer frame kits.

Since our bikes are assembled and packaged before being assigned to a customer, specification changes are unfortunately not possible.

Unfortunately, this is not possible.

You can find the recommended frame size for your body dimensions under the "Size & Geometry“ tab on the product page. Please note that these are only recommendations. Finding the perfect size depends on your riding style and how you intend to use your bike. Please schedule a test ride at the YT MILL via our website for an in-depth consultation.

We weigh our bikes in the smallest size available without pedals. You can add approx. 300 g per size. Due to manufacturing tolerances, the actual weight may vary by +/- 5%.

Our set-up guide includes not only the appropriate values and settings for your weight, but also step-by-step instructions regarding how to adjust the suspension components.

GCI is a straightforward process; here's how it breaks down. Your employer purchases a voucher, entitling you to lease a bike of your choice directly from us. There is no voucher limit, but the amount must cover the cost of the bike. You then repay the cost of the voucher by sacrificing a part of your gross (before tax & NI) salary. You save the tax and NI that you would pay if you bought the bike from your net (after tax) pay. Your employer also benefits from the scheme, as they save 13.8% employer's NI. YT handles all end-of-scheme arrangements, so there is nothing for your employer to do but kick back and enjoy their tax savings. Find out how the hire period works on the GCI website.

Your employer must agree to your voucher request to hire a YT Industries bike through GCI. With Instant GCI, they needn't be signed up or have used the service before. Contact your HR department for more information. Self-employed customers are not eligible for the GCI scheme.

As there is no price cap, any YT bike can be acquired through GCI – even our electric and limited-edition UNCAGED models. This payment method is only eligible at full RRP and will remove any discount during checkout.

You must define the salary sacrifice agreement with your employer. This can be for any period longer than twelve months; common terms are 12, 18, and 24 months, but it can be set up for as long as 60 months. There is also a hire agreement between the employee and GCI Ltd., which is unaffected by the salary sacrifice agreement length.

Everyone loves a deal – to calculate your savings, use the GCI savings calculator.

Unlike some Cycle to Work schemes, GCI has no price cap, making it a fast and effective route to the bike of your dreams. GCI is also free from scheme exit fees.

YT strongly recommends that you insure your bike. If your bike is stolen or damaged, you are still required to repay your employer for the cost of the GCI voucher.

GCI orders must be delivered to your home address. If you would like to take advantage of the Pro Build option, we may be able to schedule this after delivery. Contact service-uk@yt-industries.com for more information.

At this time, it is not possible to purchase a YT with Green Commute Innitative to Northern Ireland.

Cyclescheme is a 'salary sacrifice' scheme; you agree to give up part of your salary in exchange for a YT bike and/or accessories. The sacrificed amount is taken from your gross salary, pre-tax, meaning you pay less Income Tax and National Insurance. Most riders save between 25-39% off the listed price during the initial hire period.

Every adult bike in the YT range is eligible for Cyclescheme – even our electric bikes. Your employer may impose a price cap for your order; reach out to your HR team for further information. This payment method is only eligible at full RRP and will remove any discount during checkout.

No can do, chief. Your voucher must cover the full cost of the selected bicycle and accessories.

To use this service, you must receive a salary through the PAYE system and your employer needs to be signed up to Cyclescheme. Your HR department can tell you whether this is the case. If your employer has not yet joined Cyclescheme, what are they waiting for? You can request an information package online. Cyclescheme is unfortunately unavailable in Northern Ireland.

Everyone loves a deal – to calculate your savings, use the Cyclescheme savings calculator.

YT strongly recommends that you insure your bike. If your bike is stolen or damaged, you are still required to repay your employer for the cost of the Cyclescheme.

Unfortunately, we cannot reserve stock while you wait for your voucher. Contact your employer in advance to make sure this process runs as smoothly as possible.

Yes, you can Click & Collect a Cyclescheme order from the YT MILL Surrey Hills. If you would like to take advantage of the Pro Build option this cannot be included as part of the voucher amount; please contact service-uk@yt-industries.com for more information.

You can return your order for a full refund within 14 days, provided that the bike is unused and in its original packaging. To return an item, please contact us via the contact form, or by calling +44(0)1483 319004.

Unfortunately, we cannot process Cyclescheme orders to Northern Ireland at this time.

Although this is possible with Cyclescheme, we cannot yet process multiple bikes on one certificate. Our team are working towards a solution.

No worries! Select "I don't have my Cyclescheme certificate yet", and your order will be reserved for up to 30 days while you apply. Once you receive your certificate, please send the certificate number and redemption code using our Contact Form.

Please ensure your order total does not exceed your certificate value, as you cannot top up the given amount. If your order total is less than the balance of your voucher, you can add accessories to make up the difference. Any difference between the order total and certificate value will be lost.

A real mechanical lockout does not exist in modern suspension components. Instead, the pedaling platform lever or the compression lever can be used to almost fully close the compression damping, which results in a very firm suspension feel. This is achieved by significantly restricting the oil flow in the system.

A linear suspension requires an evenly increasing amount of force to compress. A progressive suspension becomes exponentially harder to compress towards the end of the stroke.

Volume spacers (tokens/bottomless bands etc) are small inserts that can be used to reduce the volume of an air chamber thereby modifying the behavior of the suspension. If for example you frequently use up all the travel and bottom out hard, you can add one or more tokens to the air chamber. At equal sag, this will increase the progressivity during the last part of the suspension stroke which will prevent the suspension from bottoming out. Conversely, if you do not use all the available suspension travel despite running the correct sag, you can remove any pre-installed tokens from the air chamber to enable the shock to use more of its stroke. The number of tokens used affects the progressivity of the suspension: More tokens = more progressive Less tokens = more linear Please observe the manufacturer's instructions regarding the maximum amount of tokens that can be used, as well as token installation and removal. We recommend starting by adding or removing two tokens at the same time to make sure the effect is noticeable. Once you are sure that you do indeed need the shock to be more or less progressive, you can fine-tune the amount of spacers one by one to determine the right number.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, you can try to gradually reduce the compression damping. For coil shocks, a lighter spring rate may be required. You can read more about how to swap out coil springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, there may be too many volume spacers in your fork or shock. Reduce the number of spacers, set the sag according to your weight, and try again. For coil shocks, a lighter spring rate may be required. You can read more about how to install or remove spacers and springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, adding volume spacers is often a good solution - for a coil shock, you would need a higher spring rate. You can read more about how to add volume spacers or change the coil spring on your fork or shock in the relevant manufacturer's manual.

We started with a very basic version of the Suspension Guide for the Rolling Circus in 2019. The latest edition is much more advanced and comprehensive, yet still easy to use, so it is now ready to be offered to all our customers as well. Collecting the required data for bikes before 2019 is almost impossible today, as the data for each individual bike model is gathered by our team rider Erik Irmisch on a test track and these bikes are simply no longer available to us.

Every suspension component manufacturer recommends a full service at minimum yearly, or more often depending on the number of riding hours. If you ride aggressively, race, or ride in bad weather conditions (very wet or dusty), it is recommended to shorten the service intervals.

From a mechanical point of view, the spring can consist of different materials: With air suspension, the air is compressed, producing an exponentially higher counter-pressure at the end of the compression stroke, which generates a progressive spring curve. With coil suspension, the spring is often made of steel (or other metals like titanium). The resistance or counter-pressure of a metal spring increases in a linear fashion as the spring compresses, which generates a linear spring curve.

Please contact the manufacturer directly (if possible), or turn to your nearest suspension center, as we do not offer any suspension customization services ourselves. Please always follow the manufacturer's recommendations if you intend to make any modifications to your suspension components.

Low-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of low-speed suspension situations are rider weight transfers, hitting berms, etc.

High-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of high-speed suspension situations are jumps and drops.

Rebound damping refers to the amount of damping that affects the rebound phase of suspension travel. Rebound damping should always correspond to the air pressure and be set according to the manufacturer's recommendations, with only minor deviation, if at all.

Compression damping refers to the amount of damping that affects the compression phase of suspension travel.

The "System Weight", which is also often referred to as the permissible "Total Weight" is the sum of: 

SAG is the measure of how much the suspension compresses under the rider's weight. For a harder suspension setup, you run less sag, and for a softer feel, you run more sag. Sag correlates to the suspension air pressure or the coil spring weight.

We generally forward the suspension components to their respective manufacturers for service, so it usually works best to combine this service with an annual inspection of the bike itself. To book the service, please use our Service Order Form. FOX enables direct customer contact for inquiries, service, and warranty issues concerning their products: For FOX click here

Yes. You pay the total cost of the bike including any duties, fees and shipping it to your confirmed address upfront.

Prices on the product page now include all customs duties and import fees, including a fixed import fee of £85.50 and customs duties at 14% of the net cost price of the bike. For E-bikes (e.g., the Decoy), customs duties are reduced to 6%. If you would like to understand more about these fees, the UK team will be happy to assist on (+44)1483 319004 or get in touch using the contact form.

Since Brexit, imports to the UK are subject to new customs and handling fees. However, to make things simple, these are all included into the bike price on the product page. Customs duties = The tax imposed to import the goods to the UK Advanced Commission = The financial service charge by freight companies Import fee/ Handling costs = The import declaration and appointment for delivery

Once an order is received, we cannot change the delivery address of an order. 

You can find our full list of worldwide distributors on our overview page.

The following payment options are available:

We generally expect orders to arrive within 12 business days of payment being received and allocated.

You can apply to be a distributor through the contact form on our website.

All YT bikes are covered by a statutory 2-year warranty from the date of purchase.

Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.

Buying a YT bike can vary depending on where you're located and which partner you're purchasing through. Visit our partner's websites for more information.

- Visa

Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg).

To increase our reach, we need distributors in areas where we don't have direct sales coverage. If you're a cycle retailer in an area where this applies, reach out through our contact form to get started.

Unfortunately, you will lose the warranty and guarantee if you modify the frame.

This is unfortunately not possible.

You can contact our Customer Care team or reach out to your local distributor for support and product information.

Your credit card will be charged immediately with the full amount.

As soon as your shipment has been dispatched, you will receive an email to inform you of this, together with your final invoice.

Please provide:

As a second-hand owner, you will need the original invoice to make any warranty claims.

Unfortunately, this is only possible in certain exceptional cases.

Product prices can vary by market due to additional costs for shipping and import taxes. But no matter what, we'll always make sure you get awesome bang for buck

No, there are no additional charges.

In case you need to return a bike or a component to us, please contact Customer Care team to organize the next steps. Please make sure you pack the bike properly to avoid any transport damage. The frame, brake rotors, derailleur and cassette must all be adequately protected.

Yes, you'll need to be an MTB retailer in an area where we don't yet offer direct sales and able to purchase a minimum of 50 units.

The legally regulated guarantee of two years applies to parts and suspension. Wear parts are excluded from this regulation. To maintain the warranty claims, please also adhere to the maintenance instructions of the component manufacturers.

If you wish to cancel your order, please use our contact form or call (+44)01483 319004.

If you can't find stock of the bike you want, contact your local distributor – If it's in stock with us, they can look to order it in for you.

In this case, your credit card provider will reject your payment automatically.

We ship within the EU, USA, CANADA and UK as well as to Norway and Switzerland. Our bikes are also available in Australia, New Zealand, Israel, China and Taiwan through our YT partners.

If you meet the requirements to become a distributor, we will send you a price list to get you started.

You can email Customer Care or contact us through our contact form.

The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.

The policy is that you may return the order within 14 days after receiving the goods and for a full refund to be obtained the goods MUST be returned to us unused and in their original packaging.

If something goes wrong with your bike, we've got you covered. Contact your local distributor where you purchased it, and they'll reach out to us for help.

You can find our bank account details in the footer of the automatic order confirmation. For the transfer, you can choose one of the bank accounts indicated. Should you not have received a confirmation, please check your spam folder. 

Yes! We now offer Click and Collect at the UK Mill. See our Click and Collect FAQs for more information, or please contact UK Customer Service if you have any questions.

Warranty is the 24-month statutory cover required by law for the original owner, which we also offer to second-hand owners that can supply the original sales invoice for a bike.

At the moment we do not offer framesets.

You can find our full list of worldwide distributors and contact information on our overview page.

To improve the speed and accuracy of this service, please include your order number and full name within the bank transfer reference.

If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".

Since our bikes are assembled and packaged before being assigned to a customer, a specification change is unfortunately not possible.

You can split the payment into two transfers. Please include your full name and order number within the reference for each transfer.

We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.

Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.

Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.

Unfortunately, this is not possible.

Please transfer the total amount within 14 days of the order being placed. We can then prepare your parcel as soon as possible for shipping. Unfortunately, the order will be automatically canceled if we don't receive the payment within this time. Once we have received your payment, we will send you a confirmation via email.

From 2024, bikes are shipped with the YT Toolbox, which includes all the tools you need to assemble the bike (Allen key, torque wrench, shock pump, anti-slip paste, tyre pump).

Unfortunately, it is not possible to change the wheel size.

No, orders can only be placed in our online shop. 

No, this is unfortunately not possible for prepayment.

Our bikes ship Euro brake setup (Front brake on the left), so you will need to swap the levers before riding if this is your preference.

No, orders can only be placed in our online shop. Nevertheless, our colleagues in the YT MILL are happy to help you with the ordering process.

Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch with our customer service team as soon as possible.

Secure your gear before the holidays! All orders paid for by December 15th will be shipped before the holidays. While we can't promise delivery by Christmas, we guarantee your order will be on its way.

For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

If you have selected the payment method “Prepayment” for your order, you can change the payment method after oder completion pay by PayPal or credit card. To do this, simply go to your order overview on our website and click on "Payment methods".

We can postpone the dispatch of your order for x business days, but please let us know as close to ordering as possible.

Yes. As long as they are based in Europe (third countries excluded), self-employed workers and companies of any size with a valid EU VAT ID are eligible to make tax-free purchases across the entire YT Industries product range. You can find more information on the YT X BUSINESS FAQ.

- 1 banking day for online transfers within the EU (also valid for Iceland, Lichtenstein, and Norway) 

Battery orders are fulfilled from the UK Mill. To place an order, please contact the UK team using the contact form.