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FAQ

Got a question about ordering, payment, or delivery? In our FAQ, we aim to give you the answers you're after , but if you don't find what you're looking for – relax, we've got this. Just reach out to our Customer Care team for the information you need.
BIKE RELATEDORDERING (UK)Distributors | Customer FAQsPAYMENT (UK)DELIVERY (UK)Distributors | New Partner FAQsWARRANTY (UK)DECOY SNCLICK & COLLECT UKGCIYT X BUSINESSCYCLESCHEMEJEFFSY MK3SUSPENSION SETUPROLLING CIRCUSBREXIT
Yes. You pay the total cost of the bike including any duties, fees and shipping it to your confirmed address upfront.
Prices on the product page now include all customs duties and import fees, including a fixed import fee of £85.50 and customs duties at 14% of the net cost price of the bike. For E-bikes (e.g., the Decoy), customs duties are reduced to 6%. If you would like to understand more about these fees, the UK team will be happy to assist on (+44)1483 319004 or get in touch using the contact form.
Since Brexit, imports to the UK are subject to new customs and handling fees. However, to make things simple, these are all included into the bike price on the product page. Customs duties = The tax imposed to import the goods to the UK Advanced Commission = The financial service charge by freight companies Import fee/ Handling costs = The import declaration and appointment for delivery

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