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FAQ

Du willst etwas über die Bestellung, Bezahlung oder die Lieferung wissen? In unseren FAQ beantworten wir die am häufigsten gestellten Fragen. Falls du hier nicht fündig wirst, kannst du dich gern an unseren Kunden-Service wenden, unsere Mitarbeiter helfen dir gerne weiter.
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YT NORTH AMERICA offers a 5 year warranty on the bike frame from the date of purchase for the original owner. Please see the terms and conditions for full details regarding our limited warranty.
Unfortunately, you will lose the warranty if you modify the frame. (You find more information in our General Terms and Conditions under point 8)
As a second-hand owner, you will need the original invoice to make any warranty claims.
The warranties on third party components are per the respective manufacturer. Please contact YT NORTH AMERICA for further instruction on how to contact the manufacturer of the component.
The warranty does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings/needle bearings, etc), plain bearings, suspension bushings, and seals, drive train components (chain, sprockets, chainring, freehub), brake pads and shifting cables.
YT INDUSTRIES offers a 5 year warranty against manufacturer defects on the frame from the date of purchase. Third party parts are warrantied through their respective manufacturer. Please refer to our terms and conditions for additional information.
If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".
Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.
Eine Änderung der Laufradgröße können wir nicht freigeben.
Out of the box issues must be brought to our attention within 14 days of taking delivery. First course of action would be to contact our Customer Care team.
The Decoy battery comes with a 1-year warranty from the date of delivery.

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