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FAQ

Du willst etwas über die Bestellung, Bezahlung oder die Lieferung wissen? In unseren FAQ beantworten wir die am häufigsten gestellten Fragen. Falls du hier nicht fündig wirst, kannst du dich gern an unseren Kunden-Service wenden, unsere Mitarbeiter helfen dir gerne weiter.
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Unfortunately, we can only change shipping addresses with in the same county and state. Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488
Please contact us via service-ca@yt-industries.com or call us at a 1-619-324-7488.
If you would like to cancel your order please email us at service-ca@yt-industries.com. If you have already paid, you will receive a full refund of the original purchase amount. Please note that we are unable to refund any transaction- or service fees related to your payment method.
For orders under $120 CAD, the customer will need to pay for the return shipping. We are unable to accept unpaid return mail. For orders over $120 CAD you will receive a prepaid return label from us. Please reach out to customer service to initiate any return. To return an item, please contact us via service-ca@yt-industries.com or call us at 1-619-324-7488.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

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