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Your tasks

Your tasks
  • You will answer primarily technical inquiries of our global customers via different input channels and support them in all matters related to bike service, warranty and warranty issues
  • You create a perfect customer experience through your communication and support in all questions around YT
  • You make customers a part of the YT family through your interaction
  • You bring customer feedback back to the company and help to continuously improve our service
  • You are an important interface to other teams (e.g. development and workshop) in the company.

Your skills

  • You have already gained experience and technical knowledge in the bike sector (training as a bike mechanic is an advantage), have a strong customer orientation and enjoy going the extra mile for our customers
  • You are characterized by a high level of commitment, organizational skills and the ability to work independently and on your own initiative.
  • You are a team player with strong communication skills and feel comfortable in an innovative environment
  • You have a very good command of German and English (further language skills are welcome)
  • You have already worked with CRM systems (e.g. SalesForce)
Your skills

Why YT?

YT Industries ? Live Uncaged.

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BENEFITS

BENEFITS

An open-minded and tolerant company culture

BENEFITS

Training possibilities in the company's own gym

BENEFITS

After-work rides with the YT family of employees and legendary company parties

BENEFITS

One of the most beautiful bike regions directly in front of our door