Changes can be made if the order has not yet been dispatched. Once the package is ready to be shipped, we can no longer change the delivery and billing address.
Please get in touch via the contact form or call us at +49 (0) 9191 7363050.
Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.
As long as your order has not yet been paid, you can still add items to it.
Please get in touch via the contact form or call us at +49 (0) 9191 7363050.
Unfortunately, this is only possible in certain exceptional cases.
To do so, please contact us via service@yt-industries.com or call us at +49 (0) 9191 7363050.
As long as your order is not yet ready for dispatch, you can cancel it in your account. If the cancellation in your customer account does not work, please contact our Customer Care team via service@yt-industries.com.
If you have already paid, you will receive a full refund. Please note that transaction or service fees from external payment providers may not be refundable.
If your order is ready for shipping, we are unable to cancel it.
In the case of a return, the full purchase price and the original shipping costs will be refunded, provided that the cancellation is made within 14 days and the goods are returned to us unused and in the original packaging.
For orders under €500, you will need to pay for the return shipping. Please note that we cannot accept freight collect shipments.
For orders above €500, we will arrange a return for you.
To return an item, please contact us via the contact form or call us at +49 (0) 9191 7363050.
No, orders can only be placed in our online shop. If you have any questions about a bike or an existing order, you can of course call us at any time on +49 (0) 9191 73 63 050.
No, orders can only be placed in our online shop. Nevertheless, our colleagues in the YT MILL are happy to help you with the ordering process.
For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.
If you decide to have a bike delivered to an address within the EU to export it yourself to a non-EU country, you will first have to pay the VAT of the country of delivery. To be able to claim the VAT back, you will have to fulfill the following conditions:
1) Mandatory documents/information:
- Original invoice of the purchase stamped by the custums authorities of the EU export country
- Your bank account details (IBAN and BIC) for the VAT refund
2) You can only export the package for private, non-commercial travel
3) The invoice must be stamped at the time of export (subsequent stamping is not allowed
4) You have to export the parcel within 3-months of receipt (delivery date on the invoice)
5) The person who exports the goods must be the third country buyer, e.g., the person of the billing address. Please contact us to have the invoice address changed accordingly after you placed the order
6) You have to send us the original stamped invoice by registered mail
7) The customs office and the date of the EU customs stamp must be recognizable and legible so that the export can be recognized by the tax office, which allows us to process the refund.
When leaving the EU for a non-EU country, the YT invoice together with the passport (as proof of residence in the non-EU country) and the unused original goods can be presented to the EU customs authorities as export confirmation to confirm the export by an EU customs stamp.
We recommend keeping a copy of all the documents as a record.
As soon as we have received all the above-mentioned documents and information, your request will be processed, and the VAT refund initiated.
We will charge a processing fee of 3% of the net amount, at least €25 per request. It will be deducted from the amount before the VAT is refunded.
Please note that in case of a warranty claim, you will need to arrange shipping to the original shipping address and back to your address yourself and at your expense.
To enable us to process the refund quickly and easily, please enter the foreign address as the billing address and the EU address as the delivery address when placing the order on our website.
More information can be found here: