Your mission

Your tasks
  • Proficient in building YT bikes as needed for customers & perform mechanical tasks on YT consumer and fleet bikes
  • Provide expert level guidance for all YT products including suspension set up, drive train operation, suspension details, and all bike componentry
  • Provide critical customer service and troubleshooting guidance
  • YT Bike Technician, in conjunction with the Service Manager will manage parts and frame inventory necessary to support fleet & customer operations
  • Assist warehouse manager with pulling and processing bike orders
  • Develop dynamic solutions to solve service-related issues
  • Proficiently operate the Showroom point-of-sale system
  • Assist customers on their purchase journey

What you bring in

The ideal candidate will have extensive service and troubleshooting experience related to common bicycle service issues. This person will bring a proven track record of delivering results in customer service quality and efficiency, and of executing on ambitious goals to elevate the customer experience.
 
  • Minimum a high school diploma and 3+ years work experience in the bicycle industry in a highly technical role
  • Understanding and willingness to learn warehouse processing systems
  • Outstanding written and verbal communication skills
  • High attention to detail
  • Ability to effectively prioritize multiple tasks in a fast-paced environment
  • Must be available to work weekends and holidays as required
  • Hands-on mentality with strong problem-solving skills and a high attention to detail
  • Team player with a passion for mountain biking
Your skills

We are YT

YT Industries is a rapidly growing bike brand with roots in the gravity and trail segment of mountain biking. Since 2008, we have been taking the bike market by storm with our multiple award-winning bikes and our direct sales concept: In 2015, we were already the European market leader in gravity mountain biking, and today we distribute our products with branches from North America to Asia and hold a leading position in direct sales of bikes worldwide.
Around the globe, but mainly in Germany, YT employs more than 200 talented people who love mountain biking as much as they love the idea of helping to shape a new generation economy as a game changer.

YT Industries ? Live Uncaged.

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BENEFITS

BENEFITS

Great office environment and highly motivated colleagues

BENEFITS

Flat organizational structure and individual development possibilities

BENEFITS

Discount on YT bikes, service & repairs, apparel, and accessories

BENEFITS

Workout opportunities in the YT gym as well as afterwork and lunch rides

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