Your mission

Your tasks
  • Proficient in building YT bikes as needed for customers & perform mechanical tasks on YT consumer and fleet bikes
  • Provide expert level guidance for all YT products including suspension set up, drive train operation, suspension details, and all bike componentry
  • Provide critical customer service and troubleshooting guidance
  • YT Bike Technician, in conjunction with the Service Manager will manage parts and frame inventory necessary to support fleet & customer operations
  • Assist warehouse manager with pulling and processing bike orders
  • Develop dynamic solutions to solve service-related issues
  • Proficiently operate the Showroom point-of-sale system
  • Assist customers on their purchase journey

What you bring in

The ideal candidate will have extensive service and troubleshooting experience related to common bicycle service issues. This person will bring a proven track record of delivering results in customer service quality and efficiency, and of executing on ambitious goals to elevate the customer experience.
 
  • Minimum a high school diploma and 3+ years work experience in the bicycle industry in a highly technical role
  • Understanding and willingness to learn warehouse processing systems
  • Outstanding written and verbal communication skills
  • High attention to detail
  • Ability to effectively prioritize multiple tasks in a fast-paced environment
  • Must be available to work weekends and holidays as required
  • Hands-on mentality with strong problem-solving skills and a high attention to detail
  • Team player with a passion for mountain biking
Your skills

Why YT?

YT Industries ? Live Uncaged.

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BENEFITS

BENEFITS

Great office environment and highly motivated colleagues

BENEFITS

Flat organizational structure and individual development possibilities

BENEFITS

Discount on YT bikes, service & repairs, apparel, and accessories

BENEFITS

Workout opportunities in the YT gym as well as afterwork and lunch rides

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