FAQ

Changes can be made if the order has not yet been dispatched. Once the package is ready to be shipped, we can no longer change the delivery and billing address. Please get in touch via the contact form or call us at +49 (0) 9191 7363050.

Unfortunately, we cannot change the frame size/model within an order. If you want to change the model or frame size, you must place a new order through our web shop and cancel the previous one.

As long as your order has not yet been paid, you can still add items to it. Please get in touch via the contact form or call us at +49 (0) 9191 7363050.

Unfortunately, this is only possible in certain exceptional cases. To do so, please contact us via service@yt-industries.com or call us at +49 (0) 9191 7363050.

In the case of a return, the full purchase price and the original shipping costs will be refunded, provided that the cancellation is made within 14 days and the goods are returned to us unused and in the original packaging. For orders under €500, you will need to pay for the return shipping. Please note that we cannot accept freight collect shipments. For orders above €500, we will arrange a return for you. To return an item, please contact us via the contact form or call us at +49 (0) 9191 7363050.

No, orders can only be placed in our online shop. If you have any questions about a bike or an existing order, you can of course call us at any time on +49 (0) 9191 73 63 050.

No, orders can only be placed in our online shop. Nevertheless, our colleagues in the YT MILL are happy to help you with the ordering process.

For bikes with this availability status, we are expecting more to be available, but we cannot provide an estimate of when this might be.

At the moment, we do not offer frame kits.

Since our bikes are assembled and packaged before being assigned to a customer, specification changes are unfortunately not possible.

Unfortunately, this is not possible.

You can find the recommended frame size for your body dimensions under the "Size & Geometry“ tab on the product page. Please note that these are only recommendations. Finding the perfect size depends on your riding style and how you intend to use your bike. Please schedule a test ride at the YT MILL via our website for an in-depth consultation.

We weigh our bikes in the smallest size available without pedals. You can add approx. 300 g per size. Due to manufacturing tolerances, the actual weight may vary by +/- 5%.

Our set-up guide includes not only the appropriate values and settings for your weight, but also step-by-step instructions regarding how to adjust the suspension components.

The warranty is required by law and is valid for 24 months for new goods from the invoice date. The guarantee is a voluntary service on our part. If you discover a defect in the delivered goods, please contact our customer service department at +49 (0) 9191 7363050 or use the contact form.

You are entitled to the statutory warranty for the first 24 months. As of 2018, we grant an additional 3-year guarantee on our frames. This means you have an overall guarantee period of five years from the date of purchase on the frame. You should always report defects or damage immediately in order to be able to make a warranty claim. (You can find detailed information in our General Terms and Conditions under point 8)".

Unfortunately, you will lose the warranty and guarantee if you modify the frame. (You find more information in our General Terms and Conditions under point 8).

As a second-hand owner, you will need the original invoice to make any warranty claims. If you buy a second-hand YT, you are still entitled to the remaining term of the legal 2-year warranty from the date of purchase. However, our voluntary additional 3-year guarantee only applies to the original owner.

The legal 2-year warranty applies to add-on and suspension parts. In order to keep the warranty effective, please also adhere to the maintenance instructions of the component manufacturers. Should a defect occur during this time, please contact our customer service immediately at +49 (0) 9191 7363050 or via the contact form. Please note that the warranty does not cover wear parts.

The guarantee does not cover wear parts like axles, bearings including seals and lubricants (ball bearings / angular contact bearings / needle bearings, etc.), plain bearings, suspension bushings and seals, drivetrain components (chain/sprockets/chainring/freehub), or brake pads/fluid and cables.

If your frame has been damaged following a crash or a fall, we provide a Crash Replacement service to allow you to purchase a new frame at a special price. More details can be found in the Crash Replacement section, or in the Service area under "Support - Customer Care".

Our Service Form provides you with an easy way to contact us regarding warranty, service/bike inspection and Crash Replacement questions.

A real mechanical lockout does not exist in modern suspension components. Instead, the pedaling platform lever or the compression lever can be used to almost fully close the compression damping, which results in a very firm suspension feel. This is achieved by significantly restricting the oil flow in the system.

A linear suspension requires an evenly increasing amount of force to compress. A progressive suspension becomes exponentially harder to compress towards the end of the stroke.

Volume spacers (tokens/bottomless bands etc) are small inserts that can be used to reduce the volume of an air chamber thereby modifying the behavior of the suspension. If for example you frequently use up all the travel and bottom out hard, you can add one or more tokens to the air chamber. At equal sag, this will increase the progressivity during the last part of the suspension stroke which will prevent the suspension from bottoming out. Conversely, if you do not use all the available suspension travel despite running the correct sag, you can remove any pre-installed tokens from the air chamber to enable the shock to use more of its stroke. The number of tokens used affects the progressivity of the suspension: More tokens = more progressive Less tokens = more linear Please observe the manufacturer's instructions regarding the maximum amount of tokens that can be used, as well as token installation and removal. We recommend starting by adding or removing two tokens at the same time to make sure the effect is noticeable. Once you are sure that you do indeed need the shock to be more or less progressive, you can fine-tune the amount of spacers one by one to determine the right number.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, you can try to gradually reduce the compression damping. For coil shocks, a lighter spring rate may be required. You can read more about how to swap out coil springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, there may be too many volume spacers in your fork or shock. Reduce the number of spacers, set the sag according to your weight, and try again. For coil shocks, a lighter spring rate may be required. You can read more about how to install or remove spacers and springs in the relevant manufacturer's manual.

Start by making sure that the air pressure and sag are correct for your weight. If the problem still persists, adding volume spacers is often a good solution - for a coil shock, you would need a higher spring rate. You can read more about how to add volume spacers or change the coil spring on your fork or shock in the relevant manufacturer's manual.

We started with a very basic version of the Suspension Guide for the Rolling Circus in 2019. The latest edition is much more advanced and comprehensive, yet still easy to use, so it is now ready to be offered to all our customers as well. Collecting the required data for bikes before 2019 is almost impossible today, as the data for each individual bike model is gathered by our team rider Erik Irmisch on a test track and these bikes are simply no longer available to us.

Every suspension component manufacturer recommends a full service at minimum yearly, or more often depending on the number of riding hours. If you ride aggressively, race, or ride in bad weather conditions (very wet or dusty), it is recommended to shorten the service intervals.

From a mechanical point of view, the spring can consist of different materials: With air suspension, the air is compressed, producing an exponentially higher counter-pressure at the end of the compression stroke, which generates a progressive spring curve. With coil suspension, the spring is often made of steel (or other metals like titanium). The resistance or counter-pressure of a metal spring increases in a linear fashion as the spring compresses, which generates a linear spring curve.

Please contact the manufacturer directly (if possible), or turn to your nearest suspension center, as we do not offer any suspension customization services ourselves. Please always follow the manufacturer's recommendations if you intend to make any modifications to your suspension components.

Low-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of low-speed suspension situations are rider weight transfers, hitting berms, etc.

High-speed refers to the speed of compression and rebound suspension situations and not the actual riding speed itself. Examples of high-speed suspension situations are jumps and drops.

Rebound damping refers to the amount of damping that affects the rebound phase of suspension travel. Rebound damping should always correspond to the air pressure and be set according to the manufacturer's recommendations, with only minor deviation, if at all.

Compression damping refers to the amount of damping that affects the compression phase of suspension travel.

The "System Weight", which is also often referred to as the permissible "Total Weight" is the sum of: 

SAG is the measure of how much the suspension compresses under the rider's weight. For a harder suspension setup, you run less sag, and for a softer feel, you run more sag. Sag correlates to the suspension air pressure or the coil spring weight.

We generally forward the suspension components to their respective manufacturers for service, so it usually works best to combine this service with an annual inspection of the bike itself. To book the service, please use our Service Order Form. FOX enables direct customer contact for inquiries, service, and warranty issues concerning their products: For FOX click here

You can find our full list of worldwide distributors on our overview page.

Shipping of bikes within the EU takes up to 12 working days. 

You can apply to be a distributor through the contact form on our website.

Buying a YT bike can vary depending on where you're located and which partner you're purchasing through. Visit our partner's websites for more information.

Our bikes are shipped exclusively in our specifically developed YT BikeBox (dimensions: 132cm x 82cm x 32 cm, weight 7kg). 

To increase our reach, we need distributors in areas where we don't have direct sales coverage. If you're a cycle retailer in an area where this applies, reach out through our contact form to get started.

- Visa

You can contact our Customer Care team or reach out to your local distributor for support and product information.

As soon as your bike is assembled and ready for shipping, it will be declared to customs for export inspection. As soon as the inspection is completed, your bike will be handed over to the forwarding company. 

Please provide:

Your credit card will be charged immediately with the full amount.

Product prices can vary by market due to additional costs for shipping and import taxes. But no matter what, we'll always make sure you get awesome bang for buck

As soon as your shipment has been handed over to the shipping company, you will receive the tracking number by email so that you can track your package accordingly.

Yes, you'll need to be an MTB retailer in an area where we don't yet offer direct sales and able to purchase a minimum of 50 units.

No, there are no additional charges.

If you can't find stock of the bike you want, contact your local distributor – If it's in stock with us, they can look to order it in for you.

In case you need to return a bike or a component to us, please contact Customer Care team to organize the next steps. Please make sure you pack the bike properly to avoid any transport damage. The frame, brake rotors, derailleur and cassette must all be adequately protected.

If you meet the requirements to become a distributor, we will send you a price list to get you started.

You can email Customer Care or contact us through our contact form.

In this case, your credit card provider will reject your payment automatically. 

If something goes wrong with your bike, we've got you covered. Contact your local distributor where you purchased it, and they'll reach out to us for help.

We ship within the EU, USA, CANADA and UK as well as to Norway and Switzerland. Our bikes are also available in Australia, New Zealand, Israel, China and Taiwan through our YT partners.

You can find our bank account details in the footer of the automatic order confirmation. For the transfer, you can choose one of the bank accounts indicated. Should you not have received a confirmation, please check your spam folder.

You can find our full list of worldwide distributors and contact information on our overview page.

Yes! Choose Click & Collect at check out!

To improve the speed and accuracy of this service, please include your order number and full name within the bank transfer reference.

If you decide to have a bike delivered to an address within the EU to export it yourself to a non-EU country, you will first have to pay the VAT of the country of delivery. To be able to claim the VAT back, you will have to fulfill the following conditions: 

We calculate the estimated ship date starting with the latest information we have from our suppliers and assembly factory. Given the high degree of uncertainty in the bicycle industry supply chain at the moment, we recognize that our ship dates will not be as precise as we would like – the majority of bikes will in fact ship earlier than our estimate, but in some cases, the promise date could be missed due to unanticipated delays in component delivery. We pro-actively inform pre-order customers via e-mail with any changes to the estimated ship date as we receive new information.

You can split the payment into two transfers. Please include your full name and order number within the reference for each transfer.

When leaving the EU for a non-EU country, the YT invoice together with the passport (as proof of residence in the non-EU country) and the unused original goods can be presented to the EU customs authorities as export confirmation to confirm the export by an EU customs stamp.

Bikes are shipped with DB Schenker, small parts with DHL.

Unfortunately, it is not possible to change the wheel size.

Please transfer the total amount within 14 days of the order being placed. We can then prepare your parcel as soon as possible for shipping. Unfortunately, the order will be automatically canceled if we don't receive the payment within this time. Once we have received your payment, we will send you a confirmation via email.

Once you received your bike, you have to mount the handlebars, wheels, rear derailleur and pedals. Then your bike will be ready to ride, as everything has already been pre-assembled in our factory. You only need to adjust the saddle height to your leg length and the suspension to your weight and personal preference. For setup recommendations, please use our Suspension Setup Guide.

No, this is unfortunately not possible for prepayment.

Shipping of bikes within Germany takes between 3-5 work days. Small parts can usually be delivered a little faster.

Please check that you transferred the entire amount using the correct bank details. If yes, please get in touch with our customer service team as soon as possible.

From 2024, bikes are shipped with the YT Toolbox, which includes all the tools you need to assemble the bike (Allen key, torque wrench, shock pump, anti-slip paste, tyre pump). 

If you have selected the payment method “Prepayment” for your order, you can change the payment method after oder completion pay by PayPal or credit card. To do this, simply go to your order overview on our website and click on "Payment methods". 

Secure your gear before the holidays!

- 1 banking day for online transfers within the EU (also valid for Iceland, Lichtenstein, and Norway) 

We can postpone the dispatch of your order for x business days, but please let us know as close to ordering as possible.

Yes! Financing is currently available for customers in Germany via our financial partner Consors Finance. We offer various payment methods depending on your country. See them during checkout or visit our Payment page for more information.